FAQ
Can you help me design and custom make my jewellery?
Yes, most of our engagement rings and wedding bands are custom-made. View our portfolio at Exclusive Services page. We also offer our customers with the opportunity for greater involvement in designing their own Jewellery through our customised Jewellery services. From the size, shape, cut, colour and setting, every customised design is exclusive to its creator. Submit your request here to create something unique for your love one!
Do you do engraving on rings?
Yes, for that extra personal touch, we offer personalized engraving. It's available on most of our rings and all engraving-friendly items
How long does it take to make an engagement ring?
It takes 3-4 weeks to custom-make the ring after design is confirmed. Design typically takes 1 – 2 weeks depending on the complexity of design, customer feedback on the design and availability of gem stones. The making of the ring will only begin after design is confirmed.
Are your diamonds certified?
Most of our diamonds above 0.30 carat come with an international diamond grading report, mainly GIA, one of the most respectable diamond labs in the world.
How can I better maintain / care for my diamond jewellery?
Do note that while diamonds are forever, the settings are not. It is advisable to take off your jewellery when performing household chores, gardening and outdoor sports. It is also vital to avoid contact with chemicals, such as nail polish removers, alcohol, perfume and hairspray. You may then wish to keep your jewellery in a compartmentalized soft cloth pouch to ensure that your jewellery items are not scratched.